// loading
Practice, technical assessment and assessment-led recruiting, connected by a clear account of what happened and why.
OpsTicket brings the situation, the work and the reasoning into one view. A learner can practise without creating a credential claim. An official assessment has its own session and scoring authority. A recruiter can inspect authorized evidence without changing the record.
Government IT staffing has a measurement problem. A candidate aces the multiple-choice quiz and walks in unable to triage a real ticket. A résumé says “Active Directory” and the first AD migration breaks production. OpsTicket gives hiring teams a concrete work sample to discuss alongside interviews; the hiring decision stays with your team.
Make a decision in a bounded simulation.
02 / AssessFollow the rules and review the evidence.
03 / RecruitUse evidence to inform human judgment.
OpsTicket is a product of IT Custom Solution LLC. The ITC family relationship does not imply shared accounts, inherited access, automatic data transfer or the same operational scope as another product.
Terminal commands and output produce bounded evidence bands. The server computes five weighted dimensions: not just “did you get the right answer” but how you got there. Hints cost 5 points. Time cost is tracked but not penalized. Recruiters see all five dimensions in the assessment record, not a single unsupported magic number.
OpsTicket is a product of IT Custom Solution LLC: a New York MBE-certified technology company founded by Olufela “Lu” Fagbure, Founder & Director. We focus on government IT staffing, federal contractor hiring, and enterprise workforce skills mapping, alongside our wider govcon SaaS suite.
| NYC MBE | #MWCERT2022-353 |
|---|---|
| SAM.gov UEI | PR9KWJPM4JU9 |
| CAGE | 91CE1 |
| SBA 8(a) | Application Submitted 2026 |
| Primary NAICS | 541512 / 541511 |
We are SAM.gov registered (UEI PR9KWJPM4JU9), with an SBA 8(a) Application Submitted 2026. OpsTicket is a product of IT Custom Solution LLC, alongside Winrove for government contracting and ClaimKeel, a separate healthcare revenue-cycle management product.
Trust and ethics commitments, stated conservatively. Nothing on this page extends an obligation beyond what the executed agreement or law requires.
Ask for a product walkthrough and discuss your hiring or training requirements. Support arrangements and response commitments depend on your executed agreement. Review the current security, privacy and subprocessor information before procurement.
Education districts: request a written quote · government primes & subs: ask about teaming
contact via email
(646) 671-3399
contact via email
IT Custom Solution LLC · 420 Lexington Avenue, Suite 1402 · New York, NY 10170