Question 1

What is OpsTicket?

Accepted Answer

OpsTicket is an IT skills assessment and hiring-signal platform built by IT Custom Solution. Candidates complete real terminal-based scenarios across seven skill tracks; each attempt is scored against a bounded rubric from terminal evidence, not a model opinion, and eligible completions earn a verified certificate anchored to a SHA-256 evidence hash. Recruiters get candidate discovery, a hiring pipeline, and verification. It gives you verifiable skill evidence to bring into your hiring process.

Question 2

Is OpsTicket an IT skills assessment platform for hiring?

Accepted Answer

Yes. OpsTicket is an IT skills assessment platform built to produce skill evidence you can hire on. Candidates work through real terminal scenarios across seven tracks; OpsTicket returns a rubric-scored performance report with the evidence behind every score, so recruiters and employers can see what a candidate can actually do before an interview or placement.

Question 3

Does OpsTicket do terminal-based technical screening?

Accepted Answer

Yes: terminal-based scenarios are the core of OpsTicket. Candidates run real commands in a real terminal; the evaluator reads evidence bands from that output and the server computes a weighted score against five bounded rubric dimensions. Recruiters and candidates see the same evidence notes, so a score is traceable to what happened rather than to a black box.

Question 4

How do I test an IT candidate skill level before an interview?

Accepted Answer

Send candidates an OpsTicket assessment in one of seven IT skill tracks. They complete real terminal scenarios on their own time; you get a rubric-scored report with the underlying evidence and, for eligible completions, a verified certificate. You go into the interview already knowing a candidate demonstrated skill level instead of guessing from a resume.

Question 5

Is there an affordable pre-employment IT skills test?

Accepted Answer

Yes. For hiring teams, OpsTicket Recruit is $199/mo flat with no per-assessment surcharge, and candidates you invite assess for free. Candidates who want unlimited practice attempts on their own can upgrade to Pro at $49/mo ($39/mo annual). The Free plan covers all seven skill tracks with one assessment per track every 30 days and full rubric breakdowns, no credit card.

Question 6

Is OpsTicket really free for candidates?

Accepted Answer

Yes: and it stays free. The Free plan gives you all 7 skill tracks with one assessment per track every 30 days, all rubric breakdowns, basic profile, and Learn Hub access. No credit card. The Pro tier ($49/mo or $39/mo annual) lifts the monthly cap to unlimited assessments: useful if you are job-hunting hard, optional otherwise.

Question 7

How does rubric scoring work?

Accepted Answer

Each scenario has an expert solution path and five bounded rubric dimensions. The evaluator returns evidence bands from terminal commands and output; the server computes the weighted score. Candidates and recruiters see the same evidence notes.

Question 8

What is a verified certificate?

Accepted Answer

Certificate verification is live. An eligible completed assessment earns a canonical record tied to its SHA-256 evidence hash.

Question 9

Do hints really cost 5 points?

Accepted Answer

Yes: hints are a -5 penalty per use on your final score. Hints exist so you can keep moving through a scenario; the price is built in so the score still means something. You can see the cost before you spend it.

Question 10

How long does it take to hire a candidate via OpsTicket?

Accepted Answer

Hiring time depends on your role, invite volume, candidate response, and interview process. OpsTicket does not publish an unsupported median or promise an offer timeline.

Question 11

What does Recruit cost?

Accepted Answer

The current Recruit plan is $199 per month with no per-assessment usage surcharge. Confirm any organization-specific terms before purchase.

Question 12

Do you integrate with my ATS?

Accepted Answer

ATS connect for Greenhouse, Lever, Ashby, and Workday is ready when encryption is configured. A provider is in use only after Connect and Test in the recruiter integrations UI. CSV and JSON export remain available where shown. See /product/recruit/integrations.

Question 13

Can I switch plans?

Accepted Answer

Plan changes follow the terms shown at checkout and in your billing portal. Review the effective date and amount before confirming a change.

Question 14

Do you offer discounts for nonprofits or schools?

Accepted Answer

No blanket discount is published. Contact hello@tryopsticket.com for a written quote; a conversation is not a discount commitment.

Question 15

Where is my data stored?

Accepted Answer

The current production services use Supabase, Railway, and Cloudflare. Alternate residency is unavailable until a signed contract and verified deployment exist.

Question 16

What is your security posture?

Accepted Answer

OpsTicket publishes only bounded controls that can be verified from the current deployment. We do not claim an external security certification. Read the current posture at /security.

Question 17

Do you train AI models on customer data?

Accepted Answer

No. Personally identifiable data never trains AI models. Anonymized session data may train rubric calibration: opt-in, off by default.

Question 18

Are you SAM.gov registered?

Accepted Answer

Yes. UEI PR9KWJPM4JU9, CAGE 91CE1. NYC MBE certified (#MWCERT2022-353). SBA 8(a) application under SBA review. Primary NAICS: 541512, 541511, 541519, 518210, 611420.

Question 19

Can you sub on a federal IT staffing prime contract?

Accepted Answer

We evaluate teaming requests individually. Contact us with the prime contract reference; no turnaround time or agreement is promised before review.

Frequently actually asked.

Frequently actually asked.