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Service commitments / Scope in writing

The signed
contract controls.

Support arrangements and service commitments depend on your executed agreement.

Confirm your requirements.

Discuss the controls and support terms your organization needs before procurement.

OpsTicket does not publish a blanket uptime, response-time, recovery, service-credit, retention, or support guarantee. Any commitment applies only when it appears in an executed agreement for that customer.

Standard terms →Discuss contract terms →

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